2L inc. Policies, Terms and Conditions
Ordering Information.
Customers located in the US and Canada can order in any of the following ways:
By phone: (978)567-8867
By fax: (978)562-8972
By e-mail: Orders@2Linc.com
By this website: www.2Linc.com
By Mail: 2L inc., PO Box 105, Hudson, MA 01749
For additional requirements specific to customers located outside the US and Canada - view here.
Orders are processed Monday
- Friday, 8:30 am - 5:00pm, Eastern Time Zone.
Most orders of in stock items, received before 3:00 PM, will be shipped the
same day.
Orders ship out of our facility in Hudson, Massachusetts, USA.
All information received is
held in the strictest of confidence, and our web site is secure.
Contact us via phone or email regarding any questions.
Information Quality Guidelines & Notice
2L inc. makes every effort to ensure that the information in this catalog
and on our website is accurate. Inadvertent errors of content/links/pricing
may occur. If an error is found, 2L inc. will modify our information as
quickly as possible. 2L inc. is not responsible for any errors represented
or any action taken by our customers based on the information presented.
Prices
All prices are shown in US Dollars and are as current as possible.
However, all prices are subject to change without notice. If a substantial price
increase occurs, we will notify you before shipment. Quantity discounts are also
available, please call for more information. 2L inc. is not responsible for
typographical errors or omissions.
Payments
2L inc. accepts payment via personal/business checks, Visa, MasterCard, and
bank wire transfers (additional fees for wire transfers may apply). Bank
wire transfer is the accepted method of payment for all orders outside of
the US and Canada. For all orders shipping outside the United States, the
customer is responsible for any customs, duties, VAT fees, or any additional
fees required by the destination country.
Minimum Orders
Orders shipping to US and Canada require a $25.00 (USD) minimum order (not
including shipping and handling charges). Orders shipping outside of the US and
Canada (not including shipping and handling charges) require a $100.00 (USD)
minimum order.
Shipping
Orders are shipped via UPS (including international shipments). Unless
specified, the order will be shipped via UPS ground (F.O.B. Hudson, MA). Other
shipping methods including UPS Next Day Air, and 2nd Day Air are provided upon
request. Most orders of in stock items, received before 3:00 PM, will be shipped
the same day. Shipping and handling charges are added to all orders. For
shipments outside of the United States, shipping fees will be determined
following order placement.
Warranty
2L inc. warrants that all products are free from defects in
materials and craftsmanship, and will conform to the specifications listed.
Warranty is limited to replacement or repair of products found to be
nonconforming. Software products are not returnable.
- The Oil Skimmer motor is
covered by a 90 day manufacturers warranty. Destruction of the oil skimmer belt
by excessive heat or corrosive chemicals is not covered by the warranty. Normal
wear of the belt is to be expected and therefore is also not covered by the
warranty.
- The Electric Vacuum Pump is covered by a 90 day manufacturers
warranty.
- Hand held Barcode Scanner is covered by a 90 day manufacturers warranty.
Damaged goods, shortages or errors must be reported within 10 days of
receipt of order.
Item Availability/Back Order
We attempt to maintain stock on many of our cutting tools, workholding and
industrial items for shipping the same or next day. For pricing and delivery of
custom or non-stock items not listed in the catalog, please contact us. Items
not in stock may be placed on back order. Back ordered items are not charged for
until the time of shipment. All back ordered items are so indicated on your
order. Shipping costs will be added to all back orders.
Damaged Shipment
If you receive an order that is damaged in transit, you
must contact the delivering carrier and then notify us so we can file a claim.
Save all cartons and packaging material until inspection of damage is made by
carrier.
Returns
Returns are only accepted within 30 days of the delivery of
order. Only unused/unopened items may be considered for return.
Vacuum Chucks and Vacuum Pumps are non returnable. Authorized returns are
subject to a 15% restocking fee with a minimum restocking fee of $25.00.
Authorized returned items must be returned unused in their original
packaging with shipping paperwork. Used items and shipping fees are not
refundable. No returns will be accepted without advance written consent from 2L
inc. with RMA#. Return authorization is required prior to return of items.
Contact 2L inc. with any questions.
Privacy Policy
2L inc. does not obtain personally identifying information
about you when you visit our website unless you choose to provide such
information to us via online order, email or inquiry. Any information collected
within the context of your email inquiry or comment is used only for the
expressed purpose of responding to your inquiry or comment. We collect
personally identifiable information only if specifically and knowingly provided
by you. We do not give, sell, rent or disclose any visitor information in any
form to any third parties. We reserve the right to disclose personally
identifiable information if requested by a proper and authorized legal
authority. A cookie is a small piece of information that is stored by your
browser on your computer’s hard drive. 2L inc. may use 'cookie' technology in a
limited way to track usage throughout our site and process online orders. Most
web browsers automatically accept cookies, but you can typically change your
browser options to prevent or allow the use of cookies.